If you have questions, we have answers. Below you will find answers to a number of Frequently Asked Questions. However, if the answer to your inquiry is not found below email us at info@biomechgolf.com.
Can I use the app without a sensor?
You must have an activated BioMech Golf sensor for PUTT by BioMech to capture putts on your iOS device. However, you are able to view your most recent putting session data without the sensor.
What type of device do I need for PUTT by BioMech?
PUTT by BioMech requires a BioMech Golf sensor and is compatible with many iPhone, iPad and iPod models. For a complete list visit: biomechgolf.com/devices.
Does the sensor work with non-BioMech putters?
The sensor works with every brand of putter.
Does the sensor work for left-handed players?
The sensor and app work for both left-handed and right-handed players.
May I use any type of USB cable to charge the sensor?
The sensor is compatible with a standard micro USB cable for 5V power delivery. When recharging, use the battery charger provided specifically for that purpose. If you do not have access to the BioMech supplied charger, an Apple approved compatible charger may be used.
What if I received a defective sensor?
BioMech Golf, LLC warrants the original owner of this product against manufacturing and material defects under normal use for a period of ninety (90) days from the date of retail purchase from BioMech Golf or a BioMech Golf authorized reseller. BioMech Golf does not warrant its products against damage caused by third parties, abnormal use, misuse, abuse, neglect, water damage, modification, accident, unauthorized repair, normal wear and tear or events beyond our reasonable control.
I lost my sensor, am I able to track its location?
No. In the event you lose your sensor, a replacement sensor must be purchased.
Can I use PUTT by BioMech during tournament play?
At this time no. Refer to rule 14-3a of the USGA Rules of Golf.
How can you tell the remaining battery life of the sensor?
The sensor icon located at the top of the app screen indicates the remaining battery percentage.
Can I replace the sensor’s battery?
No. Please do not attempt to disassemble the sensor or charger, there are no user serviceable parts inside. Disassembling the sensor will activate the self-destruct mechanism and render it unusable.
My device won’t connect to Bluetooth?
If your iOS device is not recognizing your sensor make sure Bluetooth is enabled. Note, after the first use a sensor will auto-connect to Bluetooth on a previously paired device.
Can I record putts when Wi-Fi or cellular are not available?
Putts are recordable on iOS devices when Wi-Fi or cellular are not available or while in offline mode. Note: The device must have been logged into at least once to use app offline.
Can I change my email address associated with my account?
If you need to modify the email address associated with your account, please email info@biomechgolf.com. In the email, please include your requested changes.
Can you review Putt Sessions when offline?
Yes, you are able to view your most recent putting session while offline.
How is the Putt Score determined?
The Score is a weighted calculation of face at impact and loft at Impact on a scale of 0 – 100. The higher the score, the better the stroke, and the greater likelihood of making the putt (if aimed properly). Use the score to compare the overall performance of each putt.
Why are my putts not recording?
If sensor is on, attached to club and not recording, check the following:
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- Is sensor clip attached correctly?
- Is sensor light facing target direction?
- Is sensor communicating with the app? If not, (1) turn sensor on/off, (2) re-pair Bluetooth, (3) log out and back into app,
Preventing Multiple Device Interference:
The sensor will auto-connect to a previously paired Bluetooth device. If multiple iOS devices have been paired to a sensor, verify desired iOS device is paired.
Do you offer wholesale pricing?
Yes. To become an authorized reseller of the Putting Sensor email info@biomechgolf.com to learn more.
What is your refund policy?
Sensors ordered via BioMech website cannot be returned to authorized BioMech dealers. If your product was purchased from another distributor, you will need to contact them directly for their refund/exchange program. Sensors purchased directly from BioMech are non-refundable and non-returnable unless it is defective and subject to a warranty claim.